Residents, who need to utilize cash to make payments on their E-Z Pass accounts, have the option of physically going to the NYS Thruway Authority office at 455 Cayuga Drive – suite 800, Cheektowaga, NY 14225 on Tuesdays, Wednesdays, and Thursdays from noon to 4:00pm

You can also make payments on line, or mail a check or money order, which should be made out to E-ZPass and submitted to E-ZPass Account Replenishment Payments PO Box 15185 Albany, NY 12212-5185

For Customer Service, Phone Toll Free 1-800-333-8655
Text telephone TDD/TTY 1-800-772-7935 Fax 718-390-9772

Or NYS Thruway Authority Public Affairs at 518-436-2983

Directions from Grand Island to Cheektowaga E-ZPass Office:
Take I-190 South to I-290 East to I-90 West to exit 51 East (Route 33 East). Take the 2nd exit, Dick.Rd./Cayuga Rd. at the end of the ramp turn right onto Dick Rd. (which becomes Cayuga Road after the 1st signal light).
Go through 4 trafic signals. Just after the fourth signal, turn right into the parking lot. Bear left to the Thruway portion of the building.